Legal
Refund Policy
Plain-language summary: All sessions involve custom research and dedicated time. Refunds are not available once work has begun. Please read before purchasing — and reach out first if you have questions.
1. Our Refund Policy at a Glance
| Situation | Eligible for Refund? |
|---|---|
| Cancelled before intake form submitted | Yes — full refund |
| Intake form submitted, work not yet started | Yes — full refund |
| Work commenced (research begun or call scheduled) | No refund |
| Audit PDF already delivered | No refund |
| Strategy call already completed | No refund |
2. Why We Have This Policy
Every session at Channel Clarity is fully customised to your channel. The moment you submit your intake form, we begin dedicating time to researching your specific channel, niche, competitors, and performance data. This investment of time and expertise cannot be recovered once it has been made.
We want to be transparent about this upfront so there are no surprises. If you have any doubts before purchasing, we encourage you to email us first — we're happy to answer questions before you commit.
3. How to Request a Refund
If you believe you are eligible for a refund (i.e., you have not yet submitted your intake form and work has not commenced), please contact us within 48 hours of your purchase:
- Email: hey@channelclarity.net
- Subject line: "Refund Request — [your order or email]"
- Include: your name, purchase email, and reason for cancellation
We will review your request and respond within 2 business days. Approved refunds are returned to your original payment method and may take 5–10 business days to appear.
4. Exceptional Circumstances
If Channel Clarity is unable to deliver your session due to circumstances on our end (e.g., illness, technical failure, unavailability), you will receive a full refund or the option to reschedule — your choice.
We handle all exceptional cases with fairness. If something has gone wrong on our end, please reach out and we will make it right.
5. No Guarantee of Results
While we are committed to delivering the highest quality strategy and analysis, we cannot guarantee specific outcomes such as subscriber growth, view counts, or revenue. Refunds are not issued on the basis of results after a session has been delivered.
6. Contact
For any questions about this policy:
Channel Clarity (a brand of GrowthAsis LLC)
30 N Gould St Ste N, Sheridan, WY 82801, US
hey@channelclarity.net